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Privacy notice

Last updated:

This English version is a courtesy translation. In case of any discrepancy, the Spanish version prevails.

At SYSCOM we respect your privacy. This notice explains what personal data we collect when you visit syscomca.com or contact us, what we use it for and how you can exercise your rights, in accordance with Costa Rica's Law No. 8968 on the Protection of Individuals with regard to the Processing of their Personal Data and its regulations.

1. Data controller

  • Legal name: Sistemas y Soporte en Computación S.A.
  • Corporate ID (cédula jurídica): 3-101-742501
  • Address: San José, Costa Rica
  • Privacy contact:syscominfo@syscomca.com

2. What data we collect

Data you provide to us

When you write to us through the contact form, WhatsApp, email or the site chat, or when you call us, we may receive your name, phone number, email address, company name, the service you are interested in and the content of your inquiry. Requests sent through the form arrive at our sales inbox and we keep a backup copy on our server. Submissions rejected by our spam filter are kept for a limited time, together with the browser type, so we can check that no legitimate request was discarded.

Browsing data

  • Google Analytics 4: pages visited, time on site, device and browser type, approximate location (city or country), referring site and clicks on the contact buttons. Google Analytics 4 does not store your IP address.
  • Server logs: IP address, date and time, requested page and browser, generated automatically for security and operational purposes.

We do not request or collect sensitive data, or payment card data, through this site.

3. How we use your data

  • To answer your inquiries and prepare quotes.
  • To provide the contracted services and follow up on the business relationship.
  • To understand how the site is used in order to improve its content and operation.
  • To protect the site against misuse or attacks.

We do not sell, rent or transfer your personal data to third parties for commercial purposes, and we do not make automated decisions about you based on it.

4. Consent

By contacting us through any of our channels, you consent to the processing of the data you provide for the purposes described in this notice. You may withdraw your consent at any time by writing to syscominfo@syscomca.com.

5. Third-party services

To operate the site we use the following providers, which may process data outside Costa Rica under their own privacy policies:

6. Cookies

Cookies are small files that the site stores in your browser. We use Google Analytics cookies (_ga and _ga_*) to distinguish visits and generate anonymous usage statistics, and the live chat may use its own cookies to keep the conversation going. We do not use advertising cookies.

You can block or delete cookies in your browser settings, or turn off Google Analytics with the Google Analytics opt-out browser add-on. The site will keep working normally.

7. How long we keep data

  • Contact and business data: for as long as the business relationship lasts and, afterwards, for the periods required by legal, accounting and tax obligations.
  • Google Analytics statistics: up to 14 months.
  • Server logs: for as long as needed for security and troubleshooting purposes.

8. Your rights

At any time and free of charge, you may request access to your data, its rectification if it is inaccurate, its deletion, or object to its processing. Write to syscominfo@syscomca.com stating your name, the right you wish to exercise and a way to reply to you. We will handle your request within the time limits set by Law 8968.

If you believe your rights have not been respected, you may contact Costa Rica's Data Protection Agency (PRODHAB).

9. Security

We apply reasonable technical and organizational measures to protect your data against loss, unauthorized access or alteration, including an encrypted connection (HTTPS) across the entire site and restricted access to our clients' information.

10. Changes to this notice

We may update this notice when our services or the regulations change. The date of the latest update appears at the top of this page.